Case Study Articles

Check out the definition and benefits of customer engagement, together with customer engagement examples and ideas to increase it.

Our conversion optimization audit revealed growth opportunities that led to a more focused marketing strategy, +33% conversions and +35% revenue/visitor.

The webshop's profit wasn't growing and the retention rate was under industry benchmarks. We performed a full audit and found the customer profiles most likely...

Customer retention is one of the most important areas of marketing to acquire as a skill – it can help you increase sales while spending...

Why customer experience matters Good customer experience is a given these days. Exceptional customer experience is the best competitive advantage a company can secure. In...

In this case study, we will show you how Ideall.ro (an appliance eCommerce store) was able to boost their conversion rate by 25% in just 6 months through...

For me, the Otter story started almost a year ago when I joined Valentin and Cristi Movila (eCommerce Director at Otter Shoes) in one of...

At Omniconvert, we spent the last couple of months trying to understand eCommerce customer retention. We conducted interviews with eCommerce Managers and industry experts. We conducted online...

In a previous blog post, I was starting to tell you about how we practice what we preach when it comes to customer feedback. We...