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Retention
Automation
Hundreds of interactive, simultaneous experiments on your eCommerce website. On autopilot.
Survey
Conversion
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Retention
Acquisition matters. But retention matters more. Understand, monitor & nurture the best customers.
Automation
Hundreds of interactive, simultaneous experiments on your eCommerce website. On autopilot.
We’ve gathered here all the materials on Net Promoter Score (NPS), one of the most important metrics for an e-commerce business.
NPS helps you measure how many customers are likely to recommend your store or the products that you’re selling to their friends, family or any other people. Online businesses use NPS to capture feedback from their customers about their pre and post-purchase experiences.
Ecommerce specialists love this metric because it allows them to measure customer satisfaction, customer experience, customer loyalty by using a survey with a single question: “How likely are you to recommend our shop?”.
Find out from our articles in this section how to measure NPS, how NPS is calculated, how many promoters, passives and detractors your e-shop has, how good your NPS score is and what tools help you calculate NPS automatically.
Discover the importance of using an NPS software solution for your customer retention efforts and the main features an NPS tool should provide.
Discover what Net Promoter Score (NPS) is and how to calculate it. Find if you have a good NPS and learn to create the best...
Read this case study to see how powerful measuring Net Promoter Score pre and post-delivery is and how different NPS results call for different action...
eCommerce customer retention apps: Reveal vs Metrilo. Which one better suits your business? Check out the differences!
Find out more about the importance of CLV and why Reveal is the best tool to monitor and improve it. Bonus: insights on eCommerce analytics.
We're officially launching Omniconvert Reveal! Get ready to join a courageous shift: from acquiring more customers to acquiring & keeping better customers.
After two years of research, development and some success stories, the moment has come. We are officially launching REVEAL, our Customer Value Optimization platform in...
NPS (Net Promoter Score) - an average number trap that many eCommerce businesses fall into. Read on to find out how smart eCommerce managers use...
Find out why net promoter score (NPS) is such a useful metric in online marketing and learn how to easily calculate it yourself
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Real-time data from stores in different industries and shop ages.
