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Retention
Automation
Hundreds of interactive, simultaneous experiments on your eCommerce website. On autopilot.
Survey
Conversion
Test your insights. Run experiments. Win. Or learn. And then win.
Retention
Acquisition matters. But retention matters more. Understand, monitor & nurture the best customers.
Automation
Hundreds of interactive, simultaneous experiments on your eCommerce website. On autopilot.
This section is dedicated to expert-level tips on retention rate optimization. Why is this KPI so important? Because retaining existing customers is cheaper than acquiring new customers.
Did you know that the average retention rate for ecommerce is around 30%? How’s your e-store doing compared to the industry’s average? Before you think of ways to optimize retention rate, you must be sure that you’re using the right formula.
Opposite of customer churn rate, customer retention rate represents the number of customers your ecommerce business retains over a given period. It is a metric that measures the efficiency of your customer retention strategy. It is one of the most important indicators of your e-store’s health.
Explore the materials in this section and you’ll find answers to all of your questions regarding retention rate optimization, from most effective strategies to the most common mistakes ecommerce businesses make.
Learn why you need to know your churn risk and discover the most effective ways to identify churn risk factors in your eCommerce store.
Learn how to correctly determine your customer lifetime value and get inspired by several case study examples.
eCommerce customer retention apps: Reveal vs Metrilo. Which one better suits your business? Check out the differences!
What is repeat customer rate? How do you calculate it? And why should you care about it? Check out this informative article to keep growing!
Find out more about the importance of CLV and why Reveal is the best tool to monitor and improve it. Bonus: insights on eCommerce analytics.
REVEAL’s customer lifetime value analysis, NPS, RFM and cohort analysis enables you to perform deep dives easily, without wasting hours on aggregating data.
Collecting customer data is useless if you don't know which metrics influence your webshop's retention rate and how to extract actionable insights.
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It’s called Reveal and it uses automated segmentation and insights based on your first-party data to help you increase the number of loyal customers and improve Customer Lifetime Value.
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Real-time data from stores in different industries and shop ages.
