Measure. Discover. Act
For eCommerce shops, it’s vital to understand the feedback that their customers (old or new) have in regards to their shop or products in the challenge to improve their customer loyalty.
Measure how customers feel after each order they have placed with you and keep track of the evolution so that you can act accordingly towards unhappy customers before they leave you.
The Net Promoter Score (NPS) is a key metric for any eCommerce business because it has a direct impact on earning loyal customers and predicting customers’ behavior.
REVEAL will help you calculate your NPS score starting with identifying three types of groups: Promoters, Passives, Detractors.
NPS measures customer experience and predicts business growth. This metric provides the core measurement for customer experience management.