Join an amazing team as A

Customer Success Specialist

Bucharest

Full-time

The Opportunity

We have a great opportunity for a Customer Success Specialist to join our growing company.

Basically, we need a determined tech and people-oriented Customer Success Specialist with some work experience that is looking to level up his game in a flexible and warm team, without the burdens of the corporate cage.

The Company

We’re a team of 30+ people empowering online players around the world to create outstanding customer experiences. Meet us at the intersection of creativity, integrity, and tech.

We work with companies such as Orange, Avon, Decathlon, Whirlpool, being ranked as “High Performer” by G2Crowd (industry barometer)

The Job

Primary responsibilities

  • Support new customers throughout the implementation of our platforms
  • Onboard new users/customers to ease the learning curve of our platforms
  • Assist the new customers into launching their first campaigns
  • Deliver training to customers when needed
  • Become an expert for all our products
  • Become an expert for all our products
  • Review and resolve product issues received from customers
  • Accurately save the solutions found, for use when necessary
  • Work with metrics and clear procedures and continuously share improvement ideas

Requirements

  • Proficient in writing and speaking English because you will be talking with a lot of awesome people all over the world
  • Oriented towards helping others, some experience in handling customer support related tasks would be a plus but not mandatory
  • Knowledge of HTML and CSS is a plus
  • Results-oriented, proactive and eager to learn

This is a plus:

  • Experience in digital marketing
  • Experience in customer support

Soft skills

  • Excellent interpersonal skills, verbal and written communication
  • Attention to detail (and we aren’t just saying that)
  • Patience when delivering information
  • Strong organizational skills and ability to focus
  • Highly motivated, confident, resilient and a positive attitude

The Benefits

  • Work in a relaxed environment with friendly, motivated and awesome young people
  • The opportunity to be one of the first members of the Customer Success team in one of the best CRO companies in the world
  • Being able to express your unique personality and value
  • Gain experience working with people from large companies all over the world
  • Gain experience in Conversion Rate Optimization and Retention, customer onboarding, and customer retention.
  • Team games, competitions, and parties every other Friday afternoon ( Happy Friday )
  • Access to a wide range of courses and training’s for free
  • Zen room for chill out, Games room with foosball table, darts etc.

Apply now

by filling out this form

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