Join an amazing team as A

Onboarding Support Specialist

Bucharest

Full-time

Description

  • Support new customers throughout the implementation of our platform
  • Assist the new customers into launching their first campaigns
  • Deliver training to customers when needed
  • Become an Omniconvert platform expert
  • Review and resolve platform issues received from customers
  • Accurately save the solutions found, for use when necessary
  • Work with metrics and clear procedures

Requirements

  • Proficient in writing and speaking English because you will be talking with a lot of awesome people all over the world.
  • Oriented towards helping others, some experience in handling customer support related tasks would be a plus but not mandatory.
  • Knowledge of HTML and CSS is a plus.
  • Results-oriented, proactive and eager to learn.

Benefits

  • Work in a relaxed environment with friendly, motivated and awesome young people
  • The opportunity to be one of the first members of the Customer Onboarding team in one of the best CRO companies in the world
  • Being able to express your unique personality and value
  • Gain experience working with people from large companies all over the world
  • Gain experience in Conversion Rate Optimization and Retention, customer onboarding, and customer retention.
  • Team games, competitions, and parties every other Friday afternoon (HappyFriday)
  • Access to a wide range of courses and training’s for free
  • Zen room for chill out, Games room with foosball table, darts etc.

About Us

Omniconvert is a growth-marketing company, founded in Romania, in 2013. We aim to provide a working complex solution for eCommerce companies willing to achieve performance. Our solution is the right mix between our award-winning technology & our data-driven marketers Our technology is being used by thousands of websites worldwide and has been funded through a series A round by 3TS Capital & European Investment Fund. We heavily invest in R&D in the field of machine learning, by developing a solution that is being backed up by European Union funding.

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