Join an amazing team as A

Onboarding Support Specialist

Remote

Full-time

Description

  • Support new customers throughout the implementation of our platform
  • Assist the new customers into launching their first campaigns
  • Deliver training to customers when needed
  • Become an Omniconvert platform expert
  • Review and resolve platform issues received from customers
  • Accurately save the solutions found, for use when necessary
  • Work with metrics and clear procedures

Requirements

  • Proficient in writing and speaking English because you will be talking with a lot of awesome people all over the world.
  • Oriented towards helping others, some experience in handling customer support related tasks would be a plus but not mandatory.
  • Knowledge of HTML and CSS is a plus.
  • Results-oriented, proactive and eager to learn.

Benefits

  • Work in a relaxed environment with friendly, motivated and awesome young people
  • The opportunity to be one of the first members of the Customer Onboarding team in one of the best CRO companies in the world
  • Being able to express your unique personality and value
  • Gain experience working with people from large companies all over the world
  • Gain experience in Conversion Rate Optimization and Retention, customer onboarding, and customer retention.
  • Team games, competitions, and parties every other Friday afternoon (HappyFriday)
  • Access to a wide range of courses and training’s for free
  • Zen room for chill out, Games room with foosball table, darts etc.

The Company

Omniconvert is a tech company founded in 2013 in Bucharest, Romania. We’re a team of 30+ people empowering online players around the world to create outstanding customer experiences.


We work with companies like Orange, Avon, Decathlon, Whirlpool, being ranked as “High Performer” by G2Crowd (industry barometer)

The Solutions

We have 2 business units – tech products & services


We have 3 tech products (1 live & 2 in the pipeline):


EXPLORE – A/B testing, web personalization & behavior insight surveys

Omniconvert Managed Services – besides the tech, we assist our customers with our team of data-driven experts: data analysis, conversion, and retention optimization, technical implementation & reporting.io


ADAPT by Omniconvert – an ML-based optimization platform that aims to improve the time to create AB testing experiments 25 times & to increase the revenue per visitor for eCommerce websites on autopilot. This project is backed by EU funding.


REVEAL by Omniconvert – a customer intelligence platform for midsize and big online players that helps them become customer-centric

Apply now

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