Privacy policy for Customer Experience in eCommerce eBook

Updated on 13.07.2020

1. GENERAL PERSONAL DATA POLICY for "Customer Experience for eCommerce eBook" is created and managed by data controller: Omniconvert SRL, VAT ID: RO 31411197, J40/3841/2013 Address: Str. Vasile Stroescu nr 14, District 2, Postal code: 021374, Bucharest, Romania, [email protected]

The "Customer Experience eBook for eCommerce eBook" is an online book that provides online stores ownlers information about how to improve Customer Experience in eCommerce.

2.SCOPE We process your personal data for the purpose of providing the access to the "Customer Experience in eCommerce eBook" and sending related e-commerce commercial communications from the data controller and, if the case may be, from the relevant partners of the "Customer Experience in eCommerce eBook" listed below. The legal basis for this processing is the contract between you and us for downloading the Customer Experience in eCommerce eBook (art 6 (1) b) from GDPR – EU Regulation no. 679/2016) and the legitimate interest for B2B commercial communications (art 6 (1) f) from GDPR – EU Regulation no. 679/2016)

3. PERSONAL DATA COLLECTED We are collecting the personal data from you, based on your quality as a representative of a business professional interested in the e Commerce subjects. For the purposes mentioned above we just need your designated name (in order to address you in your email communication) and the business email address that might be used to get information on the Customer Experience in eCommerce eBook and to receive the commercial communications. As regards the technical data collected by cookies and other related technologies, these are indicated in the Omniconvert general Privacy Policy, available here https://www.omniconvert.com/privacy-security/

4. PERSONAL DATA RECIPIENTS The personal data collected "from the "Customer Experience for eCommerce eBook" will be processed by Omniconvert staff engaged in promoting the Customer Experience in eCommerce eBook and for sending commercial communications for Omniconvert. As indicated above, your name and email may also be shared with the following eBook partners, so they may contact you to subscribe to their own commercial communications:

  • Refrral Candy
  • Swanky Agency
  • Gorgias
  • You may opt out from these commercial communications by using the link in your confirmation email of dowloading the eBook or in any email received from Omniconvert or one of these partners.

    Please note that these eBook partners mentioned above are individual data controllers, so it would be up to them to inform you how they use your personal data and obtain your consent or other legal basis for communicating with you.

    At the same time, Omniconvert may use other IT companies to process the collected personal data. These companies are considered data processors and have strict contractual obligations to keep the confidentiality of the processed data and to offer at least the same level of security as Omniconvert. Data processors have the obligation not to allow third parties to process personal data on behalf of Omniconvert and to access, use and/or keep the data secure and confidential.

    Omniconvert may use companies registered in the European Union or any other jurisdiction which offers adequate level of personal data protection according to European Union standards, including companies that are certified under the US-EU Privacy Shield program.

    Due to confidentiality obligations and security requirements the specific information regarding the name and details for each processor used will be provided only to competent authorities.

    The following types of data processors are being used:

  • hosting services
  • webinar services
  • marketing services (including email marketing)
  • STORAGE PERIOD
  • The personal data collected is kept for the duration of the event, plus one year after its ending, in order to be able to prove or defend any legal complaints on contractual issues.

    The data used for commercial communication will be used until you opt-out from these communications or you don’t interact with our communications.

    5. YOUR RIGHTS According to European Union applicable data protection legislation (GDPR), you have the right to access to data, rectification, erasure, restriction on processing, objection to processing and right to data portability.

    In the case when processing is based on consent, you have the right to withdraw it at any time.

    For exercising these rights, you may send a written request, dated and signed via email to [email protected] Feel free to contact us on any issues related to the processing of your personal data.

    You also have the right to lodge a complaint with a competent supervisory authority on data protection.

    6.OTHERS This Privacy Policy is accessible at this link https://www.omniconvert.com/privacy-policy-cx-ebook-2020/