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Usability means ease of use, so it is a concept that measures how easy it is for a user to interact with a system, software, website or app, from learning how to use it to be able to perform specific tasks and solve specific needs efficiently and effectively. Usability measures the potential of a service, system or product to accomplish the user’s goals, and is one of the pillars in the planning, creation and design process of any user-centered product.

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