Whoever gives more value to the customers wins.
Valentin thinks he’ll be a lifetime fan of the customer lifetime concept.
Because he felt it on his own entrepreneurial skin how focusing on the right customers and their needs helped Omniconvert grow.
Many eCommerce companies know they should be understanding their customers better.
Yet they’re constantly challenged with how to measure CLV, how to monitor customer experience, and how to do customer research: who to talk to, what to ask them, how to analyze the feedback, and how to apply what they learn in their companies.
After years of playing in the CRO arena, Valentin Radu founded the CVO Academy to help eCommerce teams & agencies overcome these common hurdles.
eCommerce growth happens only if the company nails all the customer lifecycle phases, from Acquisition to Conversion, and then to Retention.
Valentin will share how to nail Customer Value Optimization with his guests – A-level experts, professors, book authors, and practitioners.
If you’re hungry for more clarity, direction, and confidence in uncertain times, check out what they’re doing at CVO Live!