It’s time to turn Voice of Customer into profit: the most advanced NPS software for retail

Understand how your customers are feeling in an instant. Get custom insights and set data-driven improvements in the user journey seamlessly by measuring the NPS at every touchpoint.

Simply set scenarios and solve objections in real-time by notifying the responsible team instantly and prioritising actions based on predicted impact.

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Culture Kings is a streetwear company that was founded in 2008 with an estimated valuation of $600M and $20M in annual profit.

Embraced by industry leaders across the globe

NPS + Data insights = Happy Customers

From company journey to customer journey. Monitor NPS by:
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Customer Segment

Monitor the NPS by customer segment and make sure that your best customers get the best CX.
Discover new ways to prevent churn and to get valuable insights for the customers that matter most.
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Brand

Find the brands that are performing from best to worst.

Give your product merchandising team the means to spot anomalies and make data-driven decisions. Monitor how the NPS has been affected by new collections and offers throughout the time.
A dashboard with a graph and a bar graph.

Specific Step in the User Journey

Find how your company is delivering on the promises by monitoring the NPS pre-delivery, post-delivery, or at key moments on the customer journey (like post-consumption).

Take action and monitor how those are impacting the NPS at various steps in the customer journey.
A dashboard with a bar chart and a bar graph.

Country

Find the countries that are performing the best and/or the worst.

Give your country managers the context to understand how they perform. Find how various initiatives have positively affected the customer experience and replicate what works in the best countries.
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Role

Find the roles that are harming the customer experience the most.

Offer your retail leaders the means to improve the customer journey. Find how various initiatives have positively affected the customer experience and replicate what works in the best stores.
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Employee

Find the employees that are performing the best and/or the worst.

Give your managers the means to reward or coach the ones that need their attention. Find how various initiatives have positively affected the customer experience and replicate what works in the best stores.
Main customer experience issues.

Take action in real-time

Leverage the power of AI Natural Language Processing to monitor how customer experience is evolving through time.

Prioritize your actions based on impact and discover how various initiatives address main customer experience issues.

Generate actions and automations to improve the CX & CLV

Using the audiences from Reveal & the integrations, you can set various automated scenarios to improve the customer journey based on the NPS from Acquisition, to Retention, and Loyalty.

Collect the pre-delivery NPS when the order is placed

Collect the post-delivery NPS via email, SMS or ads

Ads Tools

Run Custom Audience Ads for Remarketing or lookalike audience ads for new customer acquisition based on the NPS and RFM segments

Email Tools

Orchestrate personalized email campaigns with different messages for detractors, neutrals, or promoters.

Web Personalization

Personalize the website based on the NPS and/or RFM score.

SMS Tools

Trigger SMS campaigns for various customers based on their NPS score.

Customer Helpdesk tools

Trigger NPS alerts to customer helpdesk and transform CS from reactive to proactive (based on their scores and/or RFM segment).

Customer Loyalty tools

Push segmentation and customer experience data (NPS) for a proactive loyalty program.

Turn customer data into actionable insights seamlessly

Leverage our high-end CX & CLV solutions to connect the dots and drive improvement in your company with no hassle in 4 steps.

Data Collection

We process data about customers, orders and products from your data sources.

Generating Insights

Our solution processes the data to segment the customers based on their RFM scores, locations, points of sale and other attributes like roles or channels.

Setting scenarios

We leverage the collected data by testing on audiences from our software. This way, we can set automated actions that improve the customer experience.

Solving objections

A dedicated customer success team will proactively treat customer issues in real-time based on factors such as the customer segment’s NPS score.

Embrace efficiency – Streamline customer journey improvement

Measure NPS and get real-time actionable insights that allow you to predict and enhance customer experience at all stages.

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Get the right information at the right time, in the right place

Work with an analytics dashboard that helps you analyze and get the right information to all the right people in real-time. Your specialists can act quickly to improve the customer experience and prioritize actions based on accurately predicted impact.

Customer feedback dashboard.

Ready to get started? Book a zero-obligation demo today

Just get in touch with a dedicated consultant to explore the solution and get all your questions answered.

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Don’t take our word for it

Surf through some of our success stories to discover how we’ve helped others streamline their user journey improvement.

Decathlon powers sales and support at scale with Omniconvert.

“To understand customer behavior we need to collect, analyze, and use the right data.

Omniconvert understands online and offline business. They help us progress on Omnichannel thanks to their out-of-the-box way of thinking and experience in data management.”

Jean-Francois Mace, CEO