The product page in eCommerce serves as a comprehensive showcase detailing the product features, manufacturer information, and applications (among other essential details.)
This dedicated webpage gives users a profound understanding of the product, enabling consumers to explore its features and envision the benefits it would bring upon purchase.
Why Is It Used?
The fundamental purpose of a product page is to guide users in their decision-making process, helping them determine whether to buy the product or explore other options.
A product page must feature a compelling call to action and provide in-depth information because it is pivotal in influencing the buying decision.
Modern eComm product pages often incorporate interactive product demos, helping consumers decide on a purchase and addressing their objections.
Product Page Importance
The product page is a pivotal element within any eCommerce platform.
This page’s content captures the essence of what consumers seek in their online shopping experience. It is a comprehensive hub where prospects can find crucial product details – from its features to various testimonials.
Furthermore, the product page provides a glimpse of the product in action. It helps prospects gain trust in the brand, envision the product’s benefits, and answer any possible questions.
Think of this page as a micro-site offering product insights.
Beyond shaping customers’ purchasing decisions, it is also a valuable resource post-purchase, offering information on product usage (including best uses and potential pitfalls) and ensuring customers’ safety and satisfaction.
Product Page Optimization – Simple Guide
Optimizing revenue from your product page is crucial, yet navigating the evolving landscape of Google algorithms and changing customer behaviors can become challenging.
You need to craft a page that not only showcases your offerings but also ensures a seamless and hassle-free buying experience for your potential customers.
Let’s look at a series of practical tips to optimize your product page and lower the likelihood of consumers buying their products from the competition.
Understanding The Sales Cycle
First, you need to understand the complete sales cycle and how it’s relevant to your product pages.
These are the basics – prospects will land on your site from various methods of traffic, including:
- any marketing spend to promote your products
- natural traffic results with the help of SEO
- any lead conversions through promotional emails related to promotions or first-time shopper discounts.
Use specialized tools such as Omniconvert’s Explore, SE Ranking, MailChimp, Buzzstream, etc., to optimize, automate, and track the results of every marketing activity.
After browsing and selecting the products, customers go to the cart page to review the items they are interested in.
From there, your customers will go to the checkout page to apply discount codes or validate potential offers and then to the payment page to complete the transaction.
With this understanding of the sales cycle, you can now move on to ensuring your products are easy to find on the product page, payments can be made quickly, and your customers are also offered items to complement their purchase as an up-sell or cross-sell.
Creating Benefit-Oriented Product Descriptions and Content
This step is crucial both for Google rankings and unique visitors, and the same principle applies to your product pages.
You probably sell the same (or highly similar) products as your competitors, so writing unique and informative product descriptions is essential.
It may not always be possible to write your descriptions due to a lack of spare time or knowledge, but many options are available when it comes to writing engaging product descriptions.
Once you have your original content in place, you can then tailor that content with a value-added copy using customer feedback.
This step is all about attractively enveloping your products, using customers’ insights and language.
User-Generated Content (UGC)
UGC comes in many forms, through Social Media posts, feedback emails, or customer reviews.
Here are some ideas to help you incorporate USG on your product page:
- Customer reviews – encourage customers to leave reviews about their experiences with the product. Positive reviews build trust while addressing negative feedback demonstrates your commitment to customer satisfaction.
- Product ratings – implement a system where customers can rate the product.
- Customer stories – showcase stories from customers detailing how they used your product successfully.
- Curated galleries – create curated galleries of customer photos featuring your product. User-submitted images add a personal touch and demonstrate real-life use.
Experiment with various types of USG to find the one that will work best for your product page.
The suggestions discussed until now will positively impact your Google ranking, focusing on eCommerce SEO.
However, you must also consider the user experience elements that could negatively affect your product page:
- Slow loading speed – will most likely lead to customers abandoning your page and looking for alternatives.
- Complex navigation – can confuse visitors, making it difficult for them to find the products.
- Insufficient information – can leave customers uncertain about the product, making them hesitant to make a purchase.
- Lack of mobile optimization – leading to a frustrating user experience and causing potential buyers to leave.
- Distracting or intrusive ads – can also frustrate prospects, leading them to exit your website.
Conduct a UX/UI audit on your product page to uncover potential issues and address them to significantly improve the chances of customers finding what they need and completing a purchase.
Product Page Consistency
Your product pages should have the same look and feel across the entire site.
When your pages look the same, customers feel comfortable and can navigate your pages without feeling confused or lost among different styles of pages.
Keeping your product pages consistent also helps your customers return to a familiar site, as they remember where products are located for future recurring purchases.
Consistency also helps increase conversation rates and will keep your customers on your product pages for longer.
Various Product Images
Displaying various angles of your products helps potential customers see different sides of the product, thus better understanding how the product will look before it arrives.
When people know exactly what they’re getting, they have more trust in buying the product. Moreover, this action can also reduce the amount of potential returns due to disappointment.
Few things are more frustrating for consumers than finding something they want but learning the product is no longer in stock only after they reach the checkout page.
Add an availability counter to your products to entice customers to buy quickly – before the product is no longer available.
A bonus to this suggestion is that a product countdown also helps create a sense of scarcity around the products.
This increases the chances of buying, as it plays on the famous FOMO principle: people will hurry to buy out of fear of being left out.
The first stage of sales is trust.
When consumers don’t trust your site or feel uneasy about providing personal information such as banking details, there is a very slim chance of buying from you.
If possible, partner with trusted purchasing providers, such as PayPal or Visa / Mastercard, to provide layers of security to your customers and help ease the minds of nervous first-time buyers.
Look for companies that hold a valid SSL certificate (Secure Sockets Layer) or HTTPS (Hyper Text Transfer Protocol Secure), which means that data is held and handled securely. Your details are safe when using sites that hold these certificates.
In essence, your product page acts as a showcase for your products, replacing the offline salesperson.
Your content should provide clarity and trust, the design should be immersive and engaging, and the buying experience should be smooth and straightforward.
We encourage you to experiment with different content, layouts, and designs to adjust your product page and create meaningful shopping experiences continuously.
Check out Omniconvert’s Explore: an all-in-one CRO platform empowering you to convert visitors into customers through Surveys, A/B Testing, Personalization, and Segmentation.
Book a call, and let’s transform your eCommerce site!