As with any love relationship, your customers go through many love stages with your store. Enter RFM Analysis, your guide to unlocking your customers’ hearts…and their pockets.
NPS (Net Promoter Score) – an average number trap that many eCommerce businesses fall into. Read on to find out how smart eCommerce managers use NPS in 2021.
Take the pulse of eCommerce with the help of the Real-time eCommerce Benchmark Report, an overview of the data from +1000 e-stores in different industries.
It’s vital to optimize your customer journey to prove that you are trustworthy and help customers get the best of your products and services. Here are 8 steps to follow.
Discover what eCommerce Brands around the globe do to nail Customer Experience and get inspired by 20 examples from industry experts.
We are constantly working on supporting Direct To Consumer brands to keep up with these changes while ensuring their margins are not taking big hits.
What are the best eCommerce sites getting right? Check out these eCommerce website design and optimization tips.
In this post, you’ll find a list of 7 ways to cut your store’s customer acquisition costs, boosting your marketing ROI and profits.
How can you get your business on the fast track to scaling? Here are 6 basics of scaling your eCommerce business the right way!
Many eCommerce stores continue to let their best customers walk away. Here are 5 of the most common customer retention mistakes and how to avoid them.
We’ve got everything you need to broaden your eCommerce knowledge.
From concepts to hands-on materials on eCommerce optimizations, software and automation, data analysis and reporting. You name it!
The Brand Marketing Manager of Loop Returns, Alex McEachern, is talking about returns and exchanges, part of the customer experience.
The founders of OME Gear, Julie Weldon and Stacey Pierce, shared their story about family, success, failure and the power to move on by taking all the chances you can get.
In this episode, we are talking to the founder Bili Balogun about how she wants to change the narrative of inclusion in the beauty industry.
Real-time data from stores in different industries and shop ages.