Short biography

Amy Gallo is a writer, speaker, contributing editor at Harvard Business Review, co-host of Women at Work podcast, author of HBR Guide to Dealing with Conflict.

Her expertise revolves around conflict, communication, and workplace dynamics. Her mission is to “transform complex and thorny ideas into easy-to-apply advice.”

Gallo graduated from Brown and Yale University and was a teacher at Brown University. She worked as a management consultant at Katzenbach Partners, where she contributed to the company’s research on “informal organization.”

Gallo contributes to the Harvard Business Review’s books, website, and magazine, covering workplace conflict management, leadership, and career management.

Amy Gallo’s contribution to the Customer Value Optimization world

HBR Guide to Building Your Business Case

by Ray Sheen and Amy Gallo

In this guide, Ray Sheen and Amy Gallo support employees who want to transform ideas into a strong business case. The guide covers every step from having a great idea that might solve a business problem to presenting the business case to stakeholders with confidence to get the buy-in.

“The ‘HBR Guide to Building Your Business Case’ […] gives you the guidance and tools you need to make a strong case. You’ll learn how to: 

  • Spell out the business need for your idea; 
  • Align your case with strategic goals; 
  • Build the right team to shape and test your idea; 
  • Calculate the return on investment; 
  • Analyze risks and opportunities; 
  • Present your case to stakeholders.”

HBR Guide to Dealing with Conflict

by Amy Gallo

In this guide, Gallo helps employees have a professional and productive approach to conflicts in the business environment. Learning how to deal with conflict helps employees improve their work and relationships.

“The ‘HBR Guide to Dealing with Conflict’ will give you the advice you need to: 

  • Understand the most common sources of conflict; 
  • Explore your options for addressing a disagreement; 
  • Recognize whether you–and your counterpart–typically seek or avoid conflict; 
  • Prepare for and engage in a difficult conversation; 
  • Manage your and your counterpart’s emotions;
  • Develop a resolution together; 
  • Know when to walk away.”

HBR Guide to Managing Up and Across (HBR Guide Series)

by Karen Dillon and Amy Gallo

Dillon’s and Gallo’s guide helps professionals manage and create win-win relationships at work. The guide is suitable for people who want to learn how to manage different work situations to advance their careers and put ideas into action.

The HBR Guide to Managing Up and Across will help you:

  • Advance your agenda—and your career—with smarter networking
  • Build relationships that bring targets and deadlines within reach
  • Persuade decision-makers to champion your initiatives
  • Collaborate more effectively with colleagues
  • Deal with new, challenging, or incompetent bosses
  • Navigate office politics.

HBR Guide to Delivering Effective Feedback (HBR Guide Series)

By Amy Gallo

Amy Gallo created this guide for managers who want to improve how they give feedback to their employees.

Getting rid of the stress of giving feedback and improving the way feedback is constructed leads to increasing the chance to achieve their goals and reach their full potential.

[…] The HBR Guide to Delivering Effective Feedback provides you with practical advice and tips to transform any performance discussion—from weekly check-ins to annual reviews—into an opportunity for growth and development. You’ll learn to:

  • Establish trust with your direct reports
  • Assess their performance fairly
  • Emphasize improvement, even in criticism
  • React calmly to a defensive feedback recipient
  • Recognize and motivate star performers
  • Create individualized development plans.

HBR Guide to Getting the Right Work Done (HBR Guide Series) 

By Jeff Stibel and Amy Gallo

Stibel and Gallo created this guide for people who feel overwhelmed by the amount of work they have to complete. This guide shows how to prioritize the “right work” first, save time and energy for things that matter, and are reflected in improved productivity and a sense of fulfillment. 

The HBR Guide to Getting the Right Work Done will help you:

  • “Prioritize and stay focused
  • Work less but accomplish more
  • Stop bad habits and develop good ones
  • Break overwhelming projects into manageable pieces
  • Conquer e-mail overload
  • Write to-do lists that really work.”