Today's blog article shows you how to crack the code through the critical concept of customer-centricity.
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Home > Customer Value Optimization > Customer Retention
In this section, you’ll find advice on customer retention strategies, tactics, examples, apps and tools to help you nail this process for your e-commerce business.
As most of the interactions with your customers take place online, you need to adapt your approach and look for advice that focuses on the particularities of ecommerce customer retention.
More and more businesses understand that mastering Customer Acquisition Cost (CAC) is not enough for sustainable growth, so they need to start improving customer lifetime value (CLV) too. Customer retention has a direct impact on CLV, so if you’re looking for new ways to boost retention and generate loyalty (that becomes advocacy), you’re on the right track. We’ve got plenty of materials on customer retention.
Today's blog article shows you how to crack the code through the critical concept of customer-centricity.
Today's post explores why customer-centricity is crucial and how to become more customer-centric. Keep reading and discover valuable insights and practical tips to help you...
Today's article explores the various stages of the customer experience lifecycle and provides practical tips to help you enhance your customers' journey and boost your...
Deep-dive into eCommerce personalization: benefits, techniques, ideas, and real-life examples of personalization in eComm & retail.
Today we will look at a crucial metric to track your performance post-acquisition: the repeat order rate. We'll go through the definition, the formula, and...
Read on to discover the methodology large, global retailers use to identify their best customers, how to keep them happy using a CVO approach, and...
Discover the importance of customer retention management and the most significant elements to include in your CR plan.
In today's blog post, we'll explore the world of at-risk customers and what you can do to win them back and reduce customer churn in...
Customer retention is key for eCommerce growth. So how can you make customers buy again from your store? Here are a few retention strategies,
It’s called Reveal and it uses automated segmentation and insights based on your first-party data to help you increase the number of loyal customers and improve Customer Lifetime Value.
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