Choose the best plan and become customer-centric: from acquisition to retention.
*Offer available for annual Scale plans of Reveal & Klaviyo users
Expires on July 31st
START
If you’re still new to the eCommerce space, get the basic analytics to become more customer-centric.
Free
All your Key figures in one place
eCommerce Dashboard
Trends Overview
Customer Analytics
Customer Retention tracking
RFM Customer Segmentation
Support Service
eMail Support
48h Response time (working hours)
SCALE
Most Popular
Built with the SMB in mind: invest in smarter acquisition and improved retention.
Starting from
$9,999 / year
*30 days full access to all features
*No credit card required
*No credit card required
All Features from the START plan, plus:
Advanced Analytics & Segmentation
Customer Lifetime Value tracking, Product Performance analysis and Purchase trends
Customer Experience
NPS Pre and Post-Purchase Tracking and real times alerts for NPS responses
Email Marketing
Sync all the data with you Email marketing tool and personalize your Email campaigns
Audience Builder
Create audiences based on RFM and sync them with Facebook and Google Ads
Export
Support Service
Chat & eMail Support
5h First response time (working hours)via chat and email & 5h First response time (working hours)
ENTERPRISE
For online, hybrid, and marketplaces: stay in touch with the customer and spot strengths and weaknesses before it’s too late.
Custom Quote
Fully Featured
All Features from the START & SCALE plan, plus:
Reports by stores, departments, and employees
Advanced insights for hybrid marketplaces
Customized features according to your goals and objectives
Compare all plans in detail and pick your ideal match
48h First response time (working hours)
5h First response time (working hours)
Not Sure which plan you need?
Book a complimentary 30-minute call and let’s talk strategy.
Frequently Asked Questions
Reveal is a Customer Value Optimization Platform that helps eCommerce companies to segment their customers and gain insights for better campaigns, higher ROI and more repeat customers.
- a) If your store is on Shopify, we have direct integration so the implementation takes less than 5 minutes by clicking “Get App” here.
b) If your shop is on other platforms such as Magento, WooCommerce or BigCommerce you need to first create a REVEAL account and then import data needed by Reveal within data feeds served via HTTP, into JSON format. A separate file is needed for each type of data that Reveal imports: customers, categories, products, orders.
REVEAL will deliver Customer Lifetime Value, Retention and Segmentation insights for your eCommerce business by providing you with automated customer reports based on your customers’ buying behavior. The real benefits:
✔️ Monitor what matters – CLV, Retention, Purchase Frequency, Cohorts
✔️ eCommerce Dashboard – A clear overview of your customers and business
✔️ Optimize your Marketing – create better-targeted e-mail and ad campaigns in the future by using present insights and segmentation
✔️ Acquire more customers like the your best ones by generating lookalike audiences
✔️ Product Assortment Optimization – Know exactly what to offer to whom
✔️ Refine your product assortment based on NPS results
✔️ Create loyalty programs by modelling and predicting your best customers’ behavior
✔️ Prevent churn & increase word of mouth by Monitoring NPS in real-time
Reveal works the best for companies looking to understand their customers better.
However, the higher is the purchase frequency in your industry, the higher the impact will be:
Highest Impact: food & drinks, health&supplements, groceries, beauty& cosmetics, fashion & apparel, books, pets&animals, toys&games
Medium impact: home& garden, furniture, electronics
You will instantly realize what needs to be fixed, as you’ll have access to the customer segments and understand their behavior. After that, it will be a matter of how many positive changes you make in the marketing campaigns that you’ll launch.
The maximum impact will be for stores with >30k customers in their database. That happens due to RFM customer segmentation, which works best on large enough groups.
If you plan to use Reveal to improve NPS and monitor CLV, then your store can be smaller than that.
Shopify & Magento: from a few minutes to a few days. This depends on the number of requests per second of those eCommerce platforms.
Custom stores: it will take a few days to do and validate the initial integration and then, to send the historical data.
These are the 5 use cases if you’re an eCommerce manager:
- Monitor what matters – CLV, NPS, cohorts, etc
- Improve customer acquisition – use your best customers to build better campaigns
- Improve the customer experience with the pre & post-delivery NPS
- Retain more customers thanks to the RFM segmentation
- Understand how your product assortment should be optimized
To level up your game and prove to your eCommerce clients that you understand their business.
You will:
- Know how much your client should spend to acquire a new customer
- Understand the big picture about your eCommerce struggles
- Optimize your efforts so that your client gets more value from the cooperation with you
RFM segmentation is one of the most advanced ways to leverage email marketing in eCommerce.
With Reveal, you will:
- Be able to launch highly relevant email flows based on the days since the last purchase & the RFM segments
- Know the purchase cycle and when customers are ready to buy again, to adjust your email cadence accordingly
- Define email campaigns that will be way more effective than the standard ones, as you consider the propensity to buy
We all know what happened with ROAS lately.
With Reveal, you’ll be able to do 3 main things:
- Acquire better customers based on the current best customers – RFM activates this new
- Leverage the purchase behavior of the best customers, as you will know when and what products they buy so that you craft more effective campaigns based on that knowledge
- Automatically launch evergreen campaigns that are dynamically updated with the audiences from Reveal, based on the RFM segment, the product, brand, category, or location of various customers
The conversion rate in eCommerce means 2 things: new customer acquisition rate & customer retention rate.
With Reveal, you’ll expand your know-how about the retained and the best customers, thanks to the RFM segmentation.
Then, you’ll be able to run experiments based on the RFM segmentation, coming up with more relevant messaging according to the relationship the eCommerce will have with that customer.
After that, if that inspires you, you’ll be able to expand your optimization efforts, from the website as a single channel to the whole customer lifecycle, migrating from CRO to CVO.
Traditionally, customer success was seen as reactive & a cost-center.
We see customer success as crucial in any eCommerce business willing to thrive.
With Reveal, you’ll instantly get these 4 new powers:
- Monitor the NPS pre and post-delivery – see why the customers are happy or sad
- Treat the issues in real-time: automatically create tickets in your help-desk for the dissatisfied customers, based on a set of rules – NPS score & RFM segment (how active & valuable is the customer that gave that rating)
- Monitor NPS by brand, category, location, or customer support rep – find who are your best reps, replicate their methods, or reward them accordingly.
- Turn the CS from a cost-center to a profit-center: proactively address customers according to how valuable they are to surprise& delight them or prevent their churn.
We have integrations available with Klaviyo, Gorgias, Facebook & Instagram, Explore, and many more coming soon.
However, we can assist you with our dev team to integrate with whatever tools you use right now efficiently.
Yes, you will be able to analyze the customer behavior from the first order until now.
That usually depends on your dev team and how your data is configured – we have seen integrations that took one day to integrations that took a few weeks. If you already have feeds about your orders, products, customers, and categories, then you’re good: it will take very little time.
- Customer Lifetime Value
- Customer Retention Rate
- The chances to place the next order
- Cohort Analysis
- Catalog Insights & Anomalies
- Pre- and post-delivery NPS
- Website personalization
If you want to create a great customer experience it all starts with your customers.
REVEAL helps you to discover who are your Ideal Customers (your soulmates) so you can better target them and improve your communication with your future and existing clients.
Understand your Customers and Business
REVEAL is a Customer Value Optimization Platform that helps e-commerce businesses with automated insights into customers’ buying behavior, segmentation, NPS and lifetime value.
Customer
Analytics &
Segmentation
eCommerce
Analytics
Customer
Experience
Product
Performance
Buying
Behavior
Integrated with
Shopify
Testimonials
Our clients are using REVEAL to achieve better, sustainable results through smart segmentation and retention.
Still not sure?
We’d love to show you how our software can help your business.
REVEAL Highlights
Monitor eCommerce analytics in our advanced automated reporting system and gain actionable data for your CVO efforts.
Customer Lifetime Value
Historical & Predictive CLV
Customer Retention
Customer retention
Top Customers
Top Customers
Average days between transactions
Average days between transactions
Gross Margin
Gross Margin
Chances to place the next order
Chances to place the next order
Cohort Analysis
Cohort Analysis
RFM segmentation
RFM segmentation
Buying habits
Buying habits
Net Promoter Score
Net promoter Score
Top Products & categories
Top products & categories
Top brands
Top brands
Product Returns
Product Returns
Net Revenue
Net revenue
Average Order Value
Average Order Value
REVEAL in Action
Segment your customers with Reveal and gain insights for better-targeted campaigns, higher ROI and more repeat purchases.
Still not sure?
We’d love to show you how our software can help your business.
