A CRO agency is a professional service provider that specializes in optimizing websites to increase conversion rates. These agencies use a combination of data analysis, user experience design, and testing methodologies to identify areas of improvement on a website.

By leveraging tools such as A/B testing, heatmaps, and user surveys, CRO agencies can pinpoint specific elements that may be hindering conversions. Their goal is to implement changes that not only attract more visitors but also encourage those visitors to take meaningful actions, ultimately driving more revenue and achieving better results for the business.

Did you know that the average Conversion Rate across all industries is 2.35%? CRO agency is the solution.

If you want to think about this in a less abstract way, it would go like this. Out of 40 visitors to your eComm shop, just one performs the action you want them to.

So, no matter how great your eCommerce marketing is, traffic doesn’t mean much unless you improve conversions and get your target audience to make a purchase, fill out a survey, or anything else.

Fortunately, you can do something about users’ behavior and don’t let the success of your eCommerce business change.

Here’s where Conversion Rate Optimization (CRO) steps in.

CRO is the process through which rates of conversion from any digital device (computer and mobile phone) are increased.

The CRO includes the generation of ideas for the development of elements on an application or a website for improvement in performance and the evaluation of these ideas, making use of multivariate and A/B testing.

What is a CRO Agency?

Understanding the CRO agency meaning is crucial: A CRO agency is a marketing agency that works to increase the overall revenue generation for your website by limiting the costs of customer acquisition and increasing the value of your current visitors. By doing so, they help ensure that your marketing efforts lead to tangible results, such as increased sales and higher engagement.

A CRO agency is a setup that ensures all the aspects of conversion rate optimization are fulfilled. This includes analyzing user behavior, identifying barriers to conversion, and testing various elements on your website to determine what works best.

Ultimately, a CRO agency aims to create a seamless and persuasive user experience that encourages visitors to take the desired actions, leading to improved performance and greater profitability for your business.

cro agency

Why Conversion Rate Optimization Is So Important for eCommerce Success

It’s not an easy time for eCommerce professionals. Think about what happened in the last years: a global pandemic that shut everything down, the instant migration of all businesses into the online environment, and on top of it all, fewer and fewer users agreeing to be tracked and share their online data.

Combine this unfortunate series of events, and acquisition is becoming more of a challenge than ever. Thriving on Social Media is difficult.

And imagine the frustration you’d feel if this hard-acquired traffic bounces without converting. Money is thrown out of the window.

CRO empowers you to stop this waste from happening. CRO means applying conversion optimization strategies on your website, to ensure you convert your traffic. Here are some key benefits of CRO:

  • Increased Revenue: Maximizes the value of existing traffic by converting more visitors into customers.
  • Cost Efficiency: Reduces the cost of customer acquisition by making the most of your current traffic.
  • Enhanced User Experience: Improves the overall user experience, encouraging visitors to engage and return.
  • Data-Driven Decisions: Uses real user data and feedback to make informed decisions and continuous improvements.
  • Competitive Advantage: Provides a critical edge in a competitive market by optimizing the effectiveness of your website.
  • Barrier Identification: Helps identify and remove barriers to conversion, such as confusing navigation and slow load times.
  • Sustainable Growth: Builds a long-term growth strategy by leveraging the potential of existing traffic rather than constantly seeking new visitors.

By focusing on CRO, you can build a sustainable growth strategy that reduces dependency on constantly acquiring new traffic and instead leverages the potential of the traffic you already have.

Why Do You Need a CRO Agency?

Since the need to optimize a website or an application is continuous, the services of a CRO agency are constantly needed by businesses and companies for better performance by improving the user experience for their visitors.

To better understand the importance of a CRO agency, let’s look at this simple example.

There is a website that gets 1,000 visitors and the current conversion rate is 5%. With the services of a CRO agency and its conversion rate experts, the conversion rate can be increased.

Let’s say it increases to up to 10%. The conversions will double the revenue on the basis of per person without needing to increase the traffic.

So, when paying for CRO consultation or directly hiring a CRO agency, you’re actually paying for better leads and more customers.

When you invest in CRO consultation or hire a CRO agency, you are essentially paying for better leads and more customers. The CRO professionals in charge of your website or shops are people who spent years in this field, adapted to market changes, worked for multiple clients in various industries, and performed thousands of tests.

Besides, CRO is more than a marketing strategy, as it requires multiple departments to work together. Maybe even more people than your in-house resources: designers, project managers, developers, copywriters, researchers, and strategists.

Conversion Rate Optimization Services 

Before choosing a Conversion Rate Optimization agency, you must first understand what you should and shouldn’t ask from it. While marketing agencies are all different and come up with complex service suites, there’s a general stack of services all agencies should offer:

Audience Research

Audience research is a crucial step in Website Conversion.

When eCommerce owners (especially SMB owners) play it by ear, they risk creating website features or copy that aren’t aligned with the real market needs.

Surveying and interviewing your target audiences enables you to identify what your audience members want or need.

When done right, audience research provides the insights you need to get website visitors to engage with your website. 


Heatmaps are tools for data visualizations, that give you a crystal-clear view of visitors’ behaviors on your website.

Heatmaps represent an optimization solution that ultimately leads to better-performing landing pages and higher conversions.

Visitor Recordings

Visitor recordings allow you to record, save, and replay the interactions on your website. Optimization Agencies use visitor recordings to get accurate insights about the UX of your website visitors.

Experiment Implementation

If you want to test your optimization strategies, you need to do a CRO website review, come up with hypotheses regarding the website, and then test them on a controlled audience.

These tests are called experiments and the CRO company should implement these experiences. At the end of the experiment, the agency should determine the best-performing variant, proving their CRO services were effective.

Setting Goals for CRO

A CRO agency will always base its digital marketing strategy (CRO strategy) on certain goals to improve the growth of the businesses they are working for.

This process is called setting conversion metrics.

These metrics vary according to the types of businesses as well.

For example, the conversion metrics for an online business will be completely different from the conversion metrics for a multinational company.

Based on the industries, some of the common conversion goals tackled by a CRO agency are:

  • Media – page views, newsletter subscriptions, ad views, recommended content engagement
  • Travel – booking conversions, social shares, ancillary purchases
  • E-commerce – product sales, shopping cart completion rate, add-to-carts, e-mail newsletter sign-ups
  • B2B – deals closed, leads generated

How to Choose the Best CRO Agency

Choosing a CRO Agency is the same as choosing any other digital marketing agency. The same principles apply to CVO strategists, affiliate marketing agencies, copywriting agencies, and so on and so forth.

While you might be tempted to go for the top CRO agency on the market, make sure they’re meeting these basic criteria:

They Can Show You Their Results

Conversion Optimization is a high-stakes endeavor. It can cost you a good amount of money, so ensure you’re investing in agencies that know their field.

They Have Valuable Resources

Strategy is not so effective if you don’t have the resources to test it. CRO agencies need tools to test their hypotheses and software to track their progress.

You Have Chemistry

In the end, you want your CRO partners to see you as more than just a paycheck. Ideally, you should pick an agency that cares about your business, shares your values, and wants to see you succeed.


What Is CRO and Why Is It Important?

CRO stands for Conversion Rate Optimization. CRO can be done on LPs, Websites, Product Pages or any other touchpoint in the Customer Journey. CRO helps you improve your traffic and can significantly lower your cost per acquisition.

How Do CRO Agencies Measure Success?

CRO agencies measure success based on key performance indicators (KPIs) tied to conversions and business goals. These may include metrics such as conversion rate, average order value, revenue per visitor, click-through rate, bounce rate, and time on site. Regular reporting and analysis of these metrics help assess the effectiveness of CRO efforts and guide ongoing optimization strategies.

How Can I Choose the Right CRO Agency for My Business?

When selecting a CRO agency, consider factors such as their experience, expertise, track record, client testimonials, case studies, and the range of services they offer. It’s also important to align their approach and methodologies with your business goals and values. Requesting consultations and proposals from multiple agencies can help you evaluate their capabilities and choose the one that best suits your needs.