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Customer Experience Articles

In this section, you’ll find various materials that help you create excellent customer experiences. Improving your omnichannel customer experience results in improved customer satisfaction, lower customer churn rate, increase revenues, so your ecommerce business becomes more profitable.

Apart from offering great products, to win the battle against your competitors you need to create positive experiences for your customers during each interaction they’re having with your brand and exceed their expectations. Great customer experience is what creates loyalty and advocacy in a world where word of mouth is still one of the strongest magnets that attract new clients.

Achieving customer-centricity is not easy and many ecommerce businesses go through massive changes in the structure of their company. Read our materials on this topic and see how you can improve the customer experience for each step in the customer journey and for each customer segment.

Combining CRO with CLV for a Holistic Customer Journey

How the CRO and CLV Synergy unlock deeper, more meaningful, and more lucrative customer relationships.

Oana PredoiuAugust 23, 2023

How Marketing and Customer Experience Combine to Create Extraordinary Customer Experiences

Explore how the union between marketing and CX initiatives can help you achieve true customer-centricity and unprecedented business growth.

Oana PredoiuJuly 6, 2023

Cybersecurity Matters: Unveiling the Power of ISO 27001 Certification and How Omniconvert Ensures Your Data’s Safety

Discover the importance of ISO 27001 certification and how it ensures your sensitive information is handled with the utmost security.

Oana PredoiuMay 31, 2023

Nail your NPS surveys with these 21 NPS Questions & Survey Examples

Maximize your NPS survey results with this collection of NPS questions examples and tips and tricks coming from CVO Strategists.

Oana PredoiuMarch 6, 2023

How Technology Can Improve Customer Retention in Your eCommerce Store

Find out how to improve customer retention and get more loyal clients for your business with the help of technology.

Alexey KutsenkoFebruary 24, 2023

4 Ways To Win Back Customers Using SMS Marketing

The customers who keep coming back are often the most profitable. Check out these 4 ways to win back customers using SMS marketing.

Vita FrolovaFebruary 21, 2023

Survey Scales: How to Choose the Right One?

Improve Customer Experience by asking for feedback at each key point in the user journey. Be user & customer centric. Improve Customer Experience Take a...

Valentin RaduFebruary 20, 2023

How can Scarcity empower your Business

What is Scarcity? Scarcity (also known as paucity) is a phenomenon that goes beyond economics and is deeply rooted in human psychology. We can talk...

Valentin RaduFebruary 15, 2023

Your Customers are talking. Are you listening? The Importance of Customer Sentiment Analysis.

Are you ignoring the voice of your customers? Learn how to tap into customer sentiment and use it to improve your products, services, and overall...

Oana PredoiuFebruary 14, 2023

Did you know that there's a tool for Customer Value Optimization?

It’s called Reveal and it uses automated segmentation and insights based on your first-party data to help you increase the number of loyal customers and improve Customer Lifetime Value.

Growth Library

Customer Experience in eCommerce

Tired of losing customers? Find out why you should focus on Customer Experience, how to measure and create the best CX for your online shop.

eCommerce Growth Ideas for 2020

Capture ideas from 50+ Experts on Customer Retention, Smart Ads, Website Optimization, Customer Journey, Business Strategy, SEO, and more.

The Smart Marketer's Guide to NPS

Learn how to master Net Promoter Score (NPS), one of the best growth tactics: NPS interpretation, NPS calculation, Successful NPS examples.

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