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Customer Research Articles

You’ll find in this section various materials that approach one of the most important practices in ecommerce marketing: customer research.

The purpose of customer research is to identify your customers’ needs, challenges, behavior and motivators. Customer research helps you build the ideal customer profile, segment your customer database and identify who are your most valuable customers.

On our blog, you’ll find the information you need for quantitative and qualitative research: desk research, online data analysis, customer surveys, interviews and focus groups.

Nail your NPS surveys with these 21 NPS Questions & Survey Examples

Maximize your NPS survey results with this collection of NPS questions examples and tips and tricks coming from CVO Strategists.

Oana PredoiuJuly 6, 2022

What is a customer data platform

What is a customer data platform and why would you need it? How can it benefit your business and marketing strategy? Read on to find...

Valentin RaduMay 31, 2022

Learn How To Create A Customer Profile

What is a customer profile and why is it important for eCommerce? Learn how to create a customer profile with a step-by-step guide.

Will CannonDecember 11, 2020

How do you find your biggest spenders?

Improve the quality of your business by finding your biggest spending customers. How can you do that? Find out from this piece!

Valentin RaduNovember 3, 2020

How do you find your value shoppers?

How do you find your value shoppers? Check out this short, but intense article about identifying your best customers and much more!

Valentin RaduOctober 20, 2020

How to increase eCommerce revenue

Find out how to increase eCommerce sales without getting more ads and why always pays off better in the long run than customer acquisition

Valentin RaduAugust 28, 2020

Customer segmentation tools – and how they can help you

Learn more about why customer segmentation is vital for your growth and what tools are out there that can get the job done

Valentin RaduAugust 25, 2020

How to Improve Customer Satisfaction: Amazing Tips for Retaining Them

How do you improve your customers' satisfaction? Here are a few amazing tips for retaining them and helping your eCommerce business grow!

Ashley LipmanJuly 29, 2020

How we increased Otter’s retention rate by 30% by focusing on a single customer segment

The story of how using REVEAL boosted Otter's profit and retention rate by focusing on their best customer segment.

Valentin RaduJune 30, 2020

Did you know that there's a tool for Customer Value Optimization?

It’s called Reveal and it uses automated segmentation and insights based on your first-party data to help you increase the number of loyal customers and improve Customer Lifetime Value.

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The Smart Marketer's Guide to NPS

Learn how to master Net Promoter Score (NPS), one of the best growth tactics: NPS interpretation, NPS calculation, Successful NPS examples.

We’re a team of people that want to empower marketers around the world to create marketing campaigns that matter to consumers in a smart way. Meet us at the intersection of creativity, integrity, and development, and let us show you how to optimize your marketing.