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Customer Research Articles

You’ll find in this section various materials that approach one of the most important practices in ecommerce marketing: customer research.

The purpose of customer research is to identify your customers’ needs, challenges, behavior and motivators. Customer research helps you build the ideal customer profile, segment your customer database and identify who are your most valuable customers.

On our blog, you’ll find the information you need for quantitative and qualitative research: desk research, online data analysis, customer surveys, interviews and focus groups.

Nail your NPS surveys with these 21 NPS Questions & Survey Examples

Maximize your NPS survey results with this collection of NPS questions examples and tips and tricks coming from CVO Strategists.

Oana PredoiuMarch 6, 2023

Survey Scales: How to Choose the Right One?

Improve Customer Experience by asking for feedback at each key point in the user journey. Be user & customer centric. Improve Customer Experience Take a...

Valentin RaduFebruary 20, 2023

Your Customers are talking. Are you listening? The Importance of Customer Sentiment Analysis.

Are you ignoring the voice of your customers? Learn how to tap into customer sentiment and use it to improve your products, services, and overall...

Oana PredoiuFebruary 14, 2023

Buyer persona examples

A buyer persona is one of the most important parts in your marketing strategy. We have prepared some examples of buyer persona to fully understand...

Valentin RaduFebruary 10, 2023

How do you find your value shoppers?

How do you find your value shoppers? Check out this short, but intense article about identifying your best customers and much more!

Valentin RaduJanuary 20, 2023

How do you find your biggest spenders?

Improve the quality of your business by finding your biggest spending customers. How can you do that? Find out from this piece!

Valentin RaduJanuary 10, 2023

Customer Online Shopping Behaviour in 2023 [Trends]

Marketers can learn a lot by looking at online shopping trends in 2023. From what consumers expect of brands, to what a customer journey looks...

Andrada VonhazJanuary 4, 2023

Take 10 Minutes to Get Started with Customer Research

This guide on Customer Research uncovers the most common research methods, the benefits of this process, and helpful tips to get you started.

Oana PredoiuOctober 7, 2022

What is a customer data platform

What is a customer data platform and why would you need it? How can it benefit your business and marketing strategy? Read on to find...

Valentin RaduMay 31, 2022

Did you know that there's a tool for Customer Value Optimization?

It’s called Reveal and it uses automated segmentation and insights based on your first-party data to help you increase the number of loyal customers and improve Customer Lifetime Value.

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The Smart Marketer's Guide to NPS

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