Interested in creating a returns policy that boosts sales and drives revenue? You’ll find lots of resources below to help you craft an impressive policy...

Retaining eCommerce customers is hard. Customers don’t just look for great products but also expect a deep connection with brands. It’s time for brands to...

What is the difference between customer loyalty and customer retention? We're also tackling 6 points on how to boost customer loyalty and retention.

VoC is no longer just for elite brands, so it's time to capture customer feedback, learn from the data you acquired and leverage it to...

The Brand Marketing Manager of Loop Returns, Alex McEachern, is talking about returns and exchanges, part of the customer experience.

To understand what your customers want and need, customize the experience and make sure you meet their expectations through a customer journey map.

Check out these 5 customer success tactics that failed to provide a memorable customer experience and the lessons you can learn from them.

Take the pulse of eCommerce with the help of the Real-time eCommerce Benchmark Report, an overview of the data from +1000 e-stores in different industries.

We're presenting a few steps that will pave your path to becoming an eCommerce expert. We also have the bonus of our CVO course!