Customer Experience, Customer Value Optimization, Reveal, RFM What is customer engagement?There are three main pillars of growth that you can rely on in your business strategy: customer retention, loyalty, and…
Case Study, Customer Research, Customer Value Optimization, Reveal How we increased Otter’s retention rate by 30% by focusing on a single customer segmentWhen we started working with Otter, the profit of their online shop was stagnant and their retention rate was lower…
Case Study, Customer Retention, eCommerce Growth, Reveal, RFM How Do the Best Companies Retain Customers?Customer retention is one of the most important areas of marketing to acquire as a skill – it can help…
Case Study, Customer Experience, Reveal 12 companies with great customer experienceWhy customer experience matters Good customer experience is a given these days. Exceptional customer experience is the best competitive advantage…
