Customer Experience Articles - Omniconvert Blog

How the Customer Journey Has Been Redefined in 2020

Regardless of the item or service you are purchasing, your emotions can have an impact. If shopping for jewelry or…

If you met a time traveler in January 2020 and they would have told you that eCommerce penetration would look…

The most straightforward, practical, and fast way to decipher what customers think about your business is to collect feedback directly…

Customer experience is a top priority for businesses, at least for the next five years. That’s exactly what SuperOffice’s survey…

One group of customers converts more often than any other segment. These shoppers spend more money than other visitors. They…

If you’re selling absolutely anything under the sun and on the online platform, you need to have a rock-solid eCommerce…