Customer Experience

96Articles

Customer Experience, Customer Retention, Customer Value Optimization, eCommerce Growth, NPS, Retention Rate Optimization, RFM

The Ultimate CVO Guide – Customer Value Optimization Part 1

What is Customer Value Optimization Customer Value Optimization is the process of improving Customer Lifetime Value through Customer Experience, Acquisition…

Customer Research, Customer Value Optimization, Reveal, RFM

How do you find your value shoppers?

There are many approaches to segmenting your customers. You can carry out a benefit segmentation to understand the underlying reasons…

Customer Value Optimization, Guest Posts, User Research

5 Tips on How to Keep Your Website Users Engaged

It’s not enough to boost traffic to your site—website owners should do their best to keep visitors engaged. Especially when…

Customer Experience

The Importance of Customer Follow Up for Your Business

I took the risk of going abroad on holiday this summer, and it paid off. Little did I know that…

Customer Experience, Customer Value Optimization, eCommerce Growth

What is customer-centric e-commerce?

Customer-centric e-commerce, as the name suggests, is a strategy that starts and finishes with one goal in mind: excellent customer…

Company and Product Updates, Customer Experience, Customer Retention, Customer Value Optimization, eCommerce Growth, Reveal, RFM

Reveal: Updates & New Features – September 2020

We are approaching the toughest and most challenging quarter in eCommerce since… well, ever. The pandemics have been double bladed…

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